Contact Center Solution

A contact center is a centralized office used for the purpose of sending & receiving large volumes of requests by telephone.

A contact center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientèle, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, and e-mails at one location is known as a contact center.

A contact center is often operated through an extensive open workspace for call center agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the center are linked through a set of new technologies called computer telephony integration (CTI).

Why Customer Service Call Center for Your Business

Communications is one of the most important aspects of any business, but between daily operations and sealing new deals, it can be hard to find the time for you and your staff to mind the phones. Balancing productivity and customer service can be a tough job, but luckily there's a solution. When businesses can't handle customer service and technical support, or need assistance in generating new leads, many turn to call center services. These companies do more than just answer calls; call centers will assist customers, conduct surveys, and obtain feedback to find out how you can better position your company in the future.
We provide most robust call center services will help you expand your customer base while retaining your current customers through marketing, data gathering, and multi-language support. They also can add a layer of professionalism to your company.

Communication in 2017

It seems like every day there is a new form of communication, making it difficult for your organization to plan and develop a strategy to provide effective communication methodology across all channels of communication. Each new interaction channel poses difficult challenges requiring your organization to "bolt on" 3rd party solutions in order to communication.

Legacy communication system and clouds

Unfortunately your traditional providers are comprised of too many technologies, making it difficult for the organization to utilize critical contact center applications that improve productivity. They spend all of the time maintaining the systems, instead of furthering the solutions. This is why organizations are shifting to Cloud however many Cloud solutions are limited and utilize the same multiple technologies behind the Cloud.

How it works

Through our years of expertise in recruitment, we have expanded our reach to International recruitment circuit. Big names in the industry have been showing interest in recruiting candidates from all over the world and an equal interest has been displayed by candidates themselves too. International recruitments basically work well for senior or superior executive level jobs where experienced candidate are required to fill in the openings.

We have experienced staff members with extensive working knowledge of the international industries. We work in tandem with several international recruitment consultancies, assisting with them with immigration and international legislation requirements.

Feature & Benefits

We want to establish ourselves as the leader in providing cost effective yet high quality sourcing and human resource solutions to our clients. We achieve this by emphasizing on our core values, which are integral to Inwove.

  •   Traditionally technical.
  •   Build our profile by building the clients.
  •   Close to our clients, yet closer to our candidates.

Why we are best then other

We want to establish ourselves as the leader in providing cost effective yet high quality sourcing and human resource solutions to our clients. We achieve this by emphasizing on our core values, which are integral to Inwove.

  •   Traditionally technical.
  •   Build our profile by building the clients.
  •   Close to our clients, yet closer to our candidates.

Corporate Enquiry

Need the best fit talent, in the shortest time

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we want to establish ourselves as the leader in providing cost effective yet high quality sourcing and human resource solutions to our clients. we achive this by emphasizing on our core values. which are integral to Inwove.


What our clients say

In order to gain a competitive edge in the aggressive marketplace, workforce learning and development has become an area of prime importance. A trained staff will be at par with current market strategies, forces and technologies, and in turn show better results and performance. This is also an important factor in employee motivation and retention.